Frequently Asked Questions FAQ

1. How do I customize my product?

Answer : To customize your product, select the desired item and choose the available customization options, such as color, and add any text or image you wish. Once you have made your selections, upload your photo and review the design before completing the purchase.

2. What is the processing time for my order?

Answer : All of our products are handmade and processing time may vary. It usually takes us 2-5 business days to prepare your order for shipping. We will notify you once your order has shipped.

3. What do I do if I don't receive my order?

Answer : If you have not received your order within the estimated time frame, please check the shipping status with the tracking number provided. If you need further assistance, please contact us at info @atelierdali .com and we will be happy to assist you.

4. Can I return a product if I am not satisfied?

Answer : If the product has not been shipped yet, you can request a refund. If the product has already been shipped and you are not satisfied, we offer replacements for defective or damaged products. Please see our return policy for more details.

5. How can I contact customer service?

Answer : You can contact us by email at info@atelierdali.com . Our team will be happy to help you with any questions or problems you may have.

6. What materials do you use for the products?

Answer : We use high quality materials such as gold plated stainless steel. Each material is carefully selected to ensure the durability and finish of our personalized items.

7. What shipping options are available?

Answer :

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